PoEx warrants its PoE and Ethernet Extension Kits products solely pursuant to the following terms and conditions.
1. PRODUCT WARRANTY
a. Express Warranty.
PoEx warrants to the original purchaser only of the Product (“you” or the “End User”) that, for the Lifetime period commencing on the date the PoE or Ethernet Extension Kit/s was/were purchased (the “Warranty Period”), the Product will be substantially free from defects in materials and workmanship under normal use and conditions. This warranty does not apply to Products which are resold as used, repaired or reconditioned or consumables (such as batteries) that may be supplied with a Product.
Electrical damage is not an item that is covered under this warranty or extended warranties. PoEx does not make any warranty with respect to any third party product, software or accessory supplied with or used in connection with the Product and such third party products, software and accessories, if any, are provided “AS IS.” Warranty claims related to such third party products, software and accessories must be made to the applicable third party manufacturer. The foregoing shall apply only to failures to meet said warranties which appear within that period of time during which the Products are installed in their original installation for the original End User and operator of such Products; provided, however, that in the event of product discontinuance, warranty support is limited to five (5) years from the announcement of discontinuance.
b. Remedies for Breach of Warranty.
In the event of a breach of the foregoing warranty, PoEx will, in its sole discretion and at its cost and subject to the terms of the following paragraph, repair the non-conforming Product, replace the non-conforming Product with a new or reconditioned Product or refund of the purchase price for the Product. Any new or reconditioned Product provided pursuant to this paragraph is warranted as provided herein for the remainder of the original Warranty Period.
THE REMEDY SET FORTH IN THIS PARAGRAPH SHALL BE THE END USER’S SOLE AND EXCLUSIVE REMEDY FOR BREACH OF THE FOREGOING WARRANTY.
c. Conditions for Warranty Qualification.
If authorized by PoEx to return a Product which does not conform to the warranty set forth above, the End User must:
(1) obtain a return materials authorization (RMA) number from PoEx by using the support ticket process – Link here. and otherwise fully comply with PoEx’ then-current RMA policy;
(2) return the Product to PoEx in its original packaging freight prepaid; and
(3) provide to PoEx the original receipt or bill of sale establishing the date on which the Product was purchased.
Products returned to PoEx without an RMA number will be returned to the End User. PoEx shall not be responsible for damage or loss during shipment of the returned Product to PoEx, Inc.
d. Voiding of Warranty.
The express warranty set forth above shall not apply to failure of the Product if the Product has been subjected to: (i) physical abuse, misuse, improper installation, abnormal use, power failure or surge, or use not consistent with the operating instructions provided by PoEx; (ii) modification (including but not limited to opening the Product housing) or repair by any party in any manner other than as approved by PoEx in writing; (iii) fraud, tampering, unusual physical or electrical stress, unsuitable operating or physical conditions, negligence or accidents; (iv) removal or alteration of the Product serial number tag; (v) improper packaging of Product returns; or (vi) damage during shipment (other than during the original shipment of the Product to the End User from PoEx, if applicable).
e. Warranty Disclaimers.
THE EXPRESS WARRANTY SET FORTH ABOVE IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER WRITTEN, ORAL, EXPRESS OR IMPLIED. PoEx DISCLAIMS, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT OF THIRD PARTY RIGHTS. NO PERSON (INCLUDING WITHOUT LIMITATION, PoEx’ EMPLOYEES, AGENTS, RESELLERS, OEMS OR DISTRIBUTORS) IS AUTHORIZED TO MAKE ANY OTHER WARRANTY OR REPRESENTATION CONCERNING THE PRODUCT.
IF THE DISCLAIMER OF ANY IMPLIED WARRANTY IS NOT PERMITTED BY LAW, THE DURATION OF ANY SUCH IMPLIED WARRANTY IS LIMITED TO ONE (1) YEAR FROM THE DATE OF PURCHASE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY.
THIS WARRANTY GIVES THE END USER SPECIFIC LEGAL RIGHTS AND THE END USER MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION. PoEx DOES NOT WARRANT THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE.
PoEx IS NOT RESPONSIBLE FOR ANY DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR OTHER INFORMATION STORED ON OR TRANSMITTED USING THE PRODUCT.
2. LIMITATION OF LIABILITY
IN NO EVENT SHALL PoEx BE LIABLE TO THE END USER OR ANY THIRD PARTY FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH OR ARISING OUT OF THE SALE OR USE OF THE PRODUCT (INCLUDING BUT NOT LIMITED TO LOSS OF PROFIT, USE, DATA, OR OTHER ECONOMIC ADVANTAGE), HOWEVER IT ARISES, INCLUDING WITHOUT LIMITATION BREACH OF WARRANTY, OR IN CONTRACT OR IN TORT (INCLUDING NEGLIGENCE), OR STRICT LIABILITY, EVEN IF PoEx HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE AND EVEN IF A LIMITED REMEDY SET FORTH IN THIS AGREEMENT FAILS OF ITS ESSENTIAL PURPOSE. IN NO EVENT SHALL PoEx’ LIABILITY TO THE END USER OR ANY THIRD PARTY EXCEED THE PRICE PAID FOR THE PRODUCT. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY
NOT APPLY TO THE END USER.
3. LICENSE AND LIMITATIONS.
The firmware and software embedded in the Product (the “Embedded Software”) are licensed to you. Your use of the Product is your acceptance of the warranty terms above and the terms below. You may use the Embedded Software solely in conjunction with your use of the Product.
All worldwide right, title and interest in and to the Product, or any portion thereof (including but not limited to the Embedded Software), including all copyrights, patent rights, trademarks, trade secrets, and other intellectual property rights therein and thereto, are and shall remain the exclusive property of PoEx and/or its licensors.
You acknowledge and agree that you may not, and may not allow any third party to, (i) use the Embedded Software in a manner that is inconsistent with the above express right granted to you or (ii) modify, distribute, reproduce, decompile, disassemble, reverse engineer or otherwise attempt to discover the source code for the Embedded Software.